Off Campus Access: Troubleshooting

When accessing some OpenAthens protected resources for the first time, you may be faced with a generic OpenAthens login screen (see below).

If so, you must search using the 'Find your institution' box in order to navigate to the correct login page.  A search for Ulster will present an Ulster University link.

Clicking the link will take you to the familiar single sign-on page as used by other Ulster University services.  Logging in successfully here will take you to the desired e-resource.

For more information visit the Library's Guide to Accessing Resources Using OpenAthens.

Occasionally we may be unable to provide electronic access due to subscription restrictions. To find out if any restrictions are in place for a journal check the notes field on its entry in the Electronic Journals catalogue.

For some resources an additional password or creation of a personal account is needed. Find details of this for journals, from the Electronic Journals Catalogue and for databases, from the A-Z Database List.

We are here to help, take a look at some of the solutions on this guide and if you still are having difficulty don't hesitate to contact your Library team - Contact Us

If you are having difficulties finding the Sign In or Athens Authentication on a suppliers mobile site, you may need to go to their full website in order to sign in and view full text.

To link into the Library's full text subscriptions through Scholar just follow these steps:

• On the Google Scholar Homepage go to Settings
• Go to Library Links
• Search for University of Ulster and click in the box beside it to select
• Remember to Save 
• Video Guide

If you are using a Mac or iPad and are unable to access the Library's services, even though you have logged into the Portal and gone through the Athens Authentication, you made need to change your Safari browser settings

Open Safari and select Preferences From the Preferences menu open up the Security tab Choose the option select cookies always (also make sure your pop up blocker is turned off) Log back into the Portal for full access

Off campus some resources require an additional login to access the full document or PDF. Ignore any requests for payment or to put in a username and password and instead look for the OpenAthens or Institutional login link.

What you will see can differ between each journal, take a look at the below guides to help you through some of the most common the off campus and login screens. 

The Library's electronic resources are compatible with all Internet Browsers including Chrome, Internet Explorer and Firefox.

Some browser tips

• Delete cookies and the cache on a regular basis:
  open the Tools tab on your browser and choose the option Delete Cookies
• Can't see new pages? Make sure your pop up blocker is turned off, again find this in the Tools tab.
• Sometimes switching browser will resolve the issue, for example switching from IE to Google Chrome will resolve the problem if a electronic book's text does not appear.